You have the right to withdraw from the contract within 14 days. The withdrawal period expires 14 days from the day you or a third party, other than the carrier and designated by you, take physical possession of the purchased Item. If you have purchased multiple Items with a single order, the withdrawal period expires 14 days from the day you or a third party, other than the carrier and designated by you, take physical possession of the last Item.

To exercise the right of withdrawal, you are required to inform us via email at the address info@brokeclothing.com of your decision to withdraw from the purchase contract through an explicit statement. For this purpose, you can use the standard withdrawal form attached as Annex 1 to these General Conditions, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient to send the communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period. Upon receiving the withdrawal request, we will send you a confirmation of receipt via email.

In the event of withdrawal from the purchase contract, you will be refunded all payments you have made in our favor, (except for shipping costs and additional costs resulting from any choice of a delivery method different from the standard one we offer), without undue delay and in any case no later than 14 days from the day we receive your withdrawal request. Such refunds will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of such a refund.

If you have exercised the right of withdrawal regarding the purchase of an Item, unless we offer to collect the Item, please return the Item to us or deliver it to us without undue delay and in any case within 14 days from the day you communicated your withdrawal from the purchase contract. The deadline will be considered respected only if the Items are returned before the expiration of the 14-day period. The Items must be returned to the following address: “BRK srl Via Roma 50, 31020 Villorba (TV)”. The costs of returning the Items will be your responsibility, unless you have chosen to use our free collection service. You can also return the Items for free at our physical store. Please follow the return instructions provided below.

In the event of exercising the right of withdrawal from the purchase of Articles, the refund may be suspended until the Articles are received or until you have provided proof of having returned the Articles, whichever is earlier.

You will be held responsible only for the decrease in value of the Articles resulting from a manipulation of the Articles other than that necessary to establish the nature, characteristics, and functioning of the goods.

You are required to return the Articles in their original condition with warranty seals and original labels not removed. The packaging of the Articles must be careful to protect the original containers from damage, writing, or labeling.

The right of withdrawal is excluded, in particular, in the following cases provided for by the Consumer Code:

a) the supply of goods made to measure or clearly personalized;

b) the supply of sealed goods that are not suitable for return for hygiene reasons or related to health protection and have been opened after delivery. Therefore, for hygiene reasons, for example, slips, thongs, and panties are provided with a protection system that prevents them from being tried on or used. If you wish to return this type of item, it is necessary to keep the label and the protection device.

If you are not satisfied with the item purchased on Brokeclothing.com, you have 14 days from the receipt of the order to exchange it for one in a different size or color, or to request its return. It's super easy!

Send an email to info@brokeclothing.com specifying whether you wish to make an exchange or a return. Brokeclothing.com reserves the right to request, if deemed necessary, a photograph of the product to verify its condition in order to accept or not the return.

If possible, use the original packaging, and attach the previously printed delivery note. The courier will come to your home to collect the package: We will send you an email to confirm a date and time slot for the collection of the items. In case of a return, the refund will be processed using the same payment method as the purchase within 3-12 working days from the date of receipt of the package at our warehouses.

Conditions in case of withdrawal

When you exercise the right of withdrawal, you should know that:

Returned items must not have been damaged. The security seal and original labels must be intact; otherwise, the return will not be accepted. The right of withdrawal does not apply: in the case of (a) supply of goods made to measure or clearly personalized (including the customized items referred to in the previous art. 4.12); (b) supply of sealed goods that are not suitable for return for hygiene or health protection reasons and have been opened after delivery. Therefore, for hygiene reasons, slips, thongs, and panties are provided with a protection system that prevents them from being tried on or used. If you wish to return this type of item, it is necessary to keep the label and the protection device. As soon as we receive your package, we will check the condition of the items and proceed with the replacement of the size or color or the refund of the returned items. If you voluntarily choose to return the item using a different shipping method, you will bear the shipping costs. In the case of returns by mail, Brokeclothing.com does not accept shipments with shipping costs charged to the recipient or cash on delivery.

The Articles sold on the Site to users acting as consumers (i.e., for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity that may be carried out) are covered by the legal warranty of conformity referred to in Articles 128-135 of the Consumer Code.

There is a lack of conformity in the case where:

a) the article is not suitable for the use for which goods of the same type are usually intended;
b) the item does not conform to the description we made on the Site and does not possess the qualities of the good we presented to you;
c) the article does not have the usual quality and performance of a good of the same type, which you can reasonably expect, taking into account the nature of the article and, if applicable, the public statements regarding the specific characteristics of the article made by us on the Site, by the manufacturer or by its agent or representative, particularly in advertising or on the labeling;
d) the article is not suitable for the particular use you intended, which was brought to our attention at the time of the conclusion of the contract and which we accepted also through conclusive facts.
You can request, at your choice, to repair an item or to replace it, at no cost in either case, unless the requested remedy is objectively impossible or excessively burdensome compared to the other. You can request, at your choice, a reasonable reduction in the price or the termination of the contract in the event of one of the following situations: (i) the repair and replacement are impossible or excessively burdensome; (ii) we have not carried out the repair or replacement of the item within a reasonable time; (iii) the previously carried out replacement or repair has caused you significant inconvenience.

If you have found a conformity defect in an item purchased on the Site, please contact us immediately via email at info@brokeclothing.com.

"We will respond as soon as possible, providing guidance regarding the specific procedure to follow and the available remedies, taking into account the nature of the item and the type of non-conformity defect reported."

The refund times range from 3 to 12 working days from the moment we receive the returned goods at our warehouse. After acceptance, we will immediately request the refund and send a confirmation email. The refund will be processed using the same payment method used during the purchase.

The refund times vary based on the chosen payment method:
Credit Card: our bank will process the refund within 7 working days from the Confirmation of Return Acceptance email. The time required to see the refund in your account depends on the card issuing institution.
PayPal: the refund will be visible in the PayPal account within 24 hours from the Return Acceptance Confirmation email.
Cash on delivery: the refund will be made via bank or postal transfer to an account to be indicated during the return procedure. An amount of 5 Euros, equal to the cost of the "cash on delivery" service, will be deducted from the refunded amount; the sum will be visible on the bank statement within 10 working days from the Confirmation of Return Acceptance email.

If you decide to return an item using a shipping method of your choice, without using our free item pickup service, the shipping costs for returning the item that you incur will be your responsibility.